Refunds and Returns
Our Refunds and Returns policy is straightforward. We cannot offer refunds on products unless we determine them to be faulty or not of acceptable quality. This page outlines our processes for returns, exchanges, and repairs.
For more information on your rights as a consumer, you can also visit the ACCC website.
Our Refunds and Returns Process
We will accept product returns and provide a refund or repair when:
- The product is faulty or is not of acceptable quality.
- The product does not match the sample or our description.
- You can present adequate proof of purchase.
We may, however, elect to return the product to the manufacturer or supplier so they can determine the nature of the problem. Our Refunds and Returns process is designed to be as clear as possible for you.
How do I arrange an exchange?
To arrange an exchange, please contact us for directions on how to return your item. You can call our customer service team at 9556 1866 or email us at [email protected]. You can also view our full contact information on our Contact Us page.
What happens after we receive your return?
Once we receive your item, our team will inspect it to determine the nature of the fault. Consequently, we will contact you shortly after.
Please note, if your item is over 1 month old, our warranty no longer covers it. Therefore, we would consider it to be wear and tear rather than a fault with the item. We always strive for fair **Refunds and Returns** outcomes.
