This Tranquil Water Privacy Policy explains how Tranquil Natural Water Proprietary Limited and its related entities (“we”, “us” and “our”) collect, use, disclose, and store personal information. Moreover, it highlights the safeguards we apply to protect your privacy.

We comply with all relevant privacy and data collection laws in every country where we operate. In particular, we follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“Privacy Laws”). Furthermore, we constantly review our practices to ensure ongoing compliance.

Privacy Laws regulate the collection and use of “personal information,” meaning details or opinions that can identify an individual or make them reasonably identifiable.

We collect personal information in several ways. For example, you may complete a form, send an e-mail, enter a competition, order products, or speak with one of our representatives. In addition, information may come through affiliates, business partners, advertising partners, or customers. While we usually gather details directly from you, there are situations where we receive information from third parties.

Such information may include your name, e-mail address, mailing address, phone number, and financial details such as bank account or credit card numbers. We may also obtain information from reference checks, criminal history checks, or credit checks that you authorise.

Generally, we do not collect sensitive information like race, religion, trade union membership, or political opinions unless you work with or for us. Instead, we focus only on details relevant to our business relationship.

We may also gather technical information about how you use our websites and mobile apps. This includes your browser type and version, device type, connection method, IP address, and performance data. Consequently, this helps us improve functionality and user experience.

If you provide us with someone else’s personal information, you must first ensure you have their consent. Additionally, you should make them aware of this Privacy Policy and explain how their details will be handled.

We use your personal information for the purpose you provided it, for any use you consented to, and for purposes permitted under Privacy Laws. Specifically, this may include:

• Providing you with the products or services you request.
• Assessing your application for credit.
• Reviewing applications for employment, contracting, or consulting roles.
• Processing applications to join promotions or competitions.
• Enabling you to provide us with services, such as consulting or contracting.
• Managing and resolving complaints.
• Improving our products and services, including market research, data analysis, and reporting.
• Enhancing our websites and mobile apps to make them easier and more relevant for users.
• Sending marketing or promotional information. If you no longer wish to receive this, you can unsubscribe at any time. Instructions appear in every marketing message, or you can contact our Privacy Officer. Please allow a reasonable period for us to process your request. Nevertheless, we must continue sending essential service-related updates.

Importantly, we never sell your personal information to third parties.