This Privacy Policy sets out how Tranquil Natural Water Proprietary Limited and its related entities ("we", "us" and "our") collect, use, disclose and hold personal information.


We are required to comply with all applicable privacy laws and data collection laws, in all countries we operate in, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, (“Privacy Laws”).


Privacy Laws generally regulate the collection and use of "personal information", which includes information or an opinion about an identified individual or an individual who is reasonably identifiable.

We collect personal information by various means (including, but not limited to, when you fill in a form, send us an e-mail, enter a competition, order our products, speak to one of our representatives or deal with one of our affiliates, business partners, advertising partners, customers and other third parties). We generally collect personal information directly from you where this is reasonable and practical, but we may also collect personal information from third parties.

This information may include (but is not limited to) your name, e-mail and mailing addresses, contact numbers, bank account and credit card details. We also collect information obtained as a result of reference, criminal or credit checks that you authorise us to carry out.

Other than in relation to people who directly work with or for us, we do not generally collect the following categories of sensitive information: information about your race or ethnic background, religion, trade union membership, political opinion.

We may also collect more information about how you interact with our websites and mobile applications, including (but not limited to) your web browser and version, device type, connection type, IP address, performance metrics and usage information, in order to help us to develop and improve our websites and mobile applications.

If you provide personal information to us about someone else, you must ensure that you are entitled to disclose that information to us. For example, you should take reasonable steps to ensure the individual concerned is aware of the various matters detailed in this Privacy Policy and has consented to the collection, use and disclosure of their personal information as described in this Privacy Policy.


We use your personal information for the purpose for which it has been provided, any other purpose you have consented to and any other purpose permitted under the Privacy Laws. This may include using your personal information for the following purposes:

  • to provide you with the products or services you requested;
  • to assess your application for the provision of credit;
  • to assess your application for employment, contracting or consulting services;
  • to accept your application to participate in promotions or competitions run by us;
  • so that you can provide us with services (such as consulting services or as a contractor);
  • for handling of complaints;
  • to review, develop and improve the products and services we offer, including to conduct market research, data analytics and statistical analysis in relation to our business; and
  • to provide access to, monitor, develop and improve our device-responsive websites and mobile applications, including to make these sites more user-friendly and relevant for your 
  • If you no longer wish to receive marketing or promotional information from us and our affiliates and partners, you can unsubscribe at any time. Instructions on how to unsubscribe are set out in any marketing communication we send to you, or you can contact us through our Privacy Officer using the contact details below. Please allow a reasonable period of time for us to action any request to unsubscribe. There are certain messages relating to the goods and services we provide to you that cannot be unsubscribed from.

We will not sell any personal information that you give us to any third party.