Refund Policy

Refunds and returns.

We are unable to offer a refund on products purchased, unless it is considered faulty or not of acceptable quality.

Other Returns, Exchanges or Repairs

We will accept product returns and provide you with a refund or repair where:

  • The product is faulty or is not of acceptable quality; or
  • The product does not match the sample or our description; and
  • You can present adequate proof of purchase.

We may elect to return the product to the manufacturer/supplier to determine the nature of the problem.

How do I exchange?

To arrange an exchange, please contact us for directions on how to return your item at [email protected] or 9556 1866

What happens after we receive your return?

Once received, our team will inspect your item/s to determine the nature of the fault. You will be contacted shortly after. 

Please note, if your item is over 1 month old, it is no longer covered and would be considered to be wear and tear rather than a fault with the item.