Refund Policy
Refunds and returns.
We are unable to offer a refund on products purchased, unless it is considered faulty or not of acceptable quality.
Other Returns, Exchanges or Repairs
We will accept product returns and provide you with a refund or repair where:
- The product is faulty or is not of acceptable quality; or
- The product does not match the sample or our description; and
- You can present adequate proof of purchase.
We may elect to return the product to the manufacturer/supplier to determine the nature of the problem.
How do I exchange?
To arrange an exchange, please contact us for directions on how to return your item at [email protected] or 9556 1866
What happens after we receive your return?
Once received, our team will inspect your item/s to determine the nature of the fault. You will be contacted shortly after.
Please note, if your item is over 1 month old, it is no longer covered and would be considered to be wear and tear rather than a fault with the item.
You’ll love the fresh taste of our Tranquil Natural Water and the benefits it will bring to your home or workplace.
Our large range of water cooler and bottled water products are carefully selected for high quality and durability. Operating for over 20 years, we are a 100% Australian owned and operated business, delivering to Sydney and other selected areas.
